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Journal Vol. 36, No. 1 — I am writing to complain

ISSN 2516-5852 (Online)

Editorial: I am writing to make a complaint
Alex Smith introduces the March 2024 issue by comparing her experience of making two NHS complaints with those of maternity service users who approach AIMS for support.

Navigating a hospital mistake that could have changed everything
Julia Mihaylov knows that her vibrant and healthy daughter is here today because she trusted her motherly intuition.

My Complaint
Grace Hall shares her harrowing account of the disrespect and neglect she experienced while giving birth to her first baby.

Playing the Long Game: Threads of Protest and Human Rights in Childbirth
What do obstetric violence, human rights in childbirth, and crochet have in common? Gemma McKenzie explains how it started with misogyny and ended in protest!

Doulas supporting clients to make a complaint
Doula Anne Glover explains that feeling powerless, not being listened to, not understanding what is happening and feeling out of control can all contribute to birth trauma. She sometimes helps her clients to make a complaint.

My complaint about complaints
Laura Mullarkey, lawyer, AIMS volunteer, and mum of three, compares her recent experiences of complaining about her NHS antenatal care, with making a regular consumer complaint.

The AIMS Guide to Resolution After Birth
Sakina Ballard, who works with Make Birth Better, reviews this very useful guide for new parents.

Report of Parliamentary Debate on Birth Trauma
Elle Gundry gives her account of attending the first Parliamentary debate on birth trauma.

Birth Activists Briefing: Making a complaint about NHS services
The AIMS Campaigns Team sets out very clear and helpful instructions for making a complaint about NHS services.

The British Intrapartum Care Society (BICS) conference 2023
The AIMS Campaigns Team gives us a glimpse of their two days at the BICS conference.

How can digital consultations best be used in maternity care?
Maternity care via a screen? Georgia Clancy and Catrin Evans explain the CORE implementation principles for this to be safe and effective.

MBRRACE-UK Reports – Shocking Racial and Socioeconomic Inequalities Continue and Even Widen
Catharine Hart runs through the latest MBRRACE reports.

Screening for twins: Why good guidelines matter
When the NICE guidelines do not measure up - Stephanie Ernst explains why really good guidelines matter.

What has the AIMS Campaigns Team been up to this quarter?
An update on what the AIMS Campaigns Team have been up to this quarter.

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